Frank Duah Poku

With a bachelor’s degree in International Marketing, Mr Frank Duah Poku joined the company as a salesperson, while assisting the kitchen sta when they needed an extra hand. His leadership and public speaking skills were brought to the attention of the CEO who incorporated him into the marketing department, in this department he excelled and became the Marketing manager. Along his journey as a Marketing manager there was a need for a Customer Relations Manager as customer needs kept increasing as the company was expanding, the position was readily given to him which he has and is still efficiently executing. 

As a Customer Relations Manager He seeks to ensure outstanding customer satisfaction by maintaining strong working relationships with all staff which includes Salespersons, Public Relation officers, Customer Retention Officers, Kitchen staff, Marketing Staff and Social Media Influencers. 

He also addresses all customer complaints that are brought to him by our social media correspondents (Twitter, Instagram), Supervises all Call Respondents, Salespersons and Customer Retention Officers. He assists the Human Resource Manager in training new staff who have been deployed after recruitment and selection. His Aim is to guide and lead team members to deliver products and services that exceed the satisfaction of customers per the company’s standards.